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Booking conditions and Privacy Statement

Please take note of the Booking Conditions and Privacy Statement of Casa Lobera and Villa Azar, dated 24 May 2018 and updated 17 October 2018:

Booking conditions

Reservation and confirmation

A reservation can be done orally, by telephone, in writing, by email, through our website or through booking sites. After Casa Lobera's/Villa Azar's confirmation you are bound to make the down payment within a week. You are responsible for checking the correctness of the rental details in the booking confirmation. If you notice any error, you report it immediately to us. The booking is final at the time that you have made the down payment and Casa Lobera/Villa Azar has confirmed receipt to you. The party to whom the confirmation is addressed is wholly responsible for the entire amount of the reservation, and for the compliance of members of your party with these booking conditions. By issuing the down payment you confirm your consent to these booking conditions and once this payment has been received by Casa Lobera/Villa Azar the rental contract as well as the booking conditions become binding. Reservations cannot be accepted from persons younger than 18 years at the time of booking. Casa Lobera/Villa Azar reserves the right to refuse bookings without explanation.

Rates

The rates shown are in Euros (EUR) per accommodation per night including VAT, unless otherwise stated. If the VAT rate changes between the date of booking and the date of your stay, the tax legislation obliges to apply the tax rate at the time of the provision of services or tax increase, even in the case when the previous results in an increase of the final price that was communicated to the tenant at the time of the booking.
The rates shown include the use of water, electricity (except cost of air conditioning), TV, Wi-Fi, swimming pool (roughly May through October), washing machine, bed linen, kitchen linen and towels.
The additional cost for final cleaning is € 50 for Casa Lobera 2 (max. 4 persons), € 75 for Casa Lobera 3 and 4 (max. 6 persons) and € 100 for Villa Azar (max. 6 persons).
For additional amenities and options we refer you to the website of Casa Lobera (/bungalows-and-bb/the-bungalows-more-information/) and Villa Azar (www.villaazar.com/Layout-and-amenities).
The rates are subject to change. 

Terms of payment

The down payment amounts to 50% of the total outstanding amount, to be paid within 7 days of reservation. Your booking is final only when the down payment has been paid and Casa Lobera/Villa Azar has confirmed receipt to you.
The remainder of the outstanding amount is due to be paid 2 months prior to arrival.
If a booking is made within 2 months before arrival, the total outstanding amount has to be paid by return.
Failure to pay the balance (or total amount, as the case may be) on time will constitute cancellation, without refund of payments already made.

Deposit

The deposit amounts to € 200 for a stay at Casa Lobera and € 300 for Villa Azar. After your departure we will check the accommodation and what this includes. If everything is in order, we will refund the deposit paid within up to a week into your bank account.

Alterations and cancellations by Casa Lobera/Villa Azar

In the unlikely event that it is necessary to make an alteration or to cancel the holiday accommodation, Casa Lobera/Villa Azar will inform you as soon as possible and, if requested, will try to arrange a suitable alternative. If the alternative holiday accommodation is not acceptable for you, we will refund in full all monies paid and shall be under no other liability.

Cancellation by you

Cancellations must be made by telephone and/or in writing (by email) to Casa Lobera/Villa Azar.
The cancellation is final at the time that Casa Lobera/Villa Azar has confirmed it to you.
The cancellation fees are:

  • Up to 2 months before the start of the rental period: 50% of the full amount.
  • From 2 months till 1 month before the start of the rental period: 75% of the full amount.
  • If cancelled later: the full amount.

If a deposit has been paid, it goes without saying that it will be refunded to you.
In case of a No Show, the total amount is due.
Arriving later than the check-in date or departing earlier than the check-out date does not give right on a refund of the rental amount.
Note: we advise you to arrange a travel and cancellation insurance!

Arrival and departure

The rented accommodation is available from 16.00 hrs. on the day that the rental period starts. For late check-ins from 23.00 hrs. at Villa Azar a fee of € 30 will be charged. (This does not apply for Casa Lobera as we live there).
The latest departure time on the last day of the rental period is 10.00 hrs.
Other times may be possible after consultation.

Number of people using the holiday accommodation

The number of people staying in the accommodation must not exceed the number of sleeping places, except in the case of infants under two years. In the event that the maximum number is exceeded without prior agreement, Casa Lobera/Villa Azar reserves the right to refuse or revoke the booking at our sole discretion.
The accommodation must be used only by you as tenant and it is never allowed to sublet the accommodation or use it for purposes other than holiday accommodation.

Pets

Pets are not allowed without prior written permission.

Access

Representatives of Casa Lobera/Villa Azar shall be allowed access to the holiday accommodation at any reasonable time during any holiday occupancy for the purpose of inspection and maintenance.

Smoking/Open fire/Barbecue

Smoking is not allowed in the accommodation. You can smoke outside if you use an ashtray. Please do not walk with cigarette, cigar or pipe through the garden or the neighbouring nature reserve. Because of drought, there is great risk of fire. It is not allowed to burn incense, etc. in the accommodation. Open fire is strictly prohibited. Barbecuing on the 'open fire barbecue' is not allowed from the 1st of June till the 15th of October. The Spanish law prohibits this in order to avoid fire; there are large fines on violation of this law. Alternatively, on request and for a small fee of € 3 per day you can make use of our barbecue on gas at Casa Lobera. At Villa Azar the use of the grill on gas is included in the rental price. The BBQ/grill will be clean at the start and must be cleaned after use. If the BBQ/grill is not clean upon departure, € 30 will be charged.

Property cleaning

The accommodation will be thoroughly cleaned before the start of the rental period. The accommodation must be left clean (normal use) at the end of the rental period. Garbage needs to be cleaned up by you. Ash in the fire place is allowed to remain there because of the long afterglow.

Behaviour

The person to whom the booking confirmation has been sent, is wholly responsible for the correct and decent behaviour of all members of his/her party. Should you and/or your party behave in a manner deemed unsuitable by Casa Lobera/Villa Azar, we retain the right to request that you and your party vacate the accommodation.

Damage

During your stay you as a tenant are liable for the accommodation, the contents of it and all other things to include. Everything must be left in the same state as at the start of the rental period. In the case of damage you need to notify us immediately and compensate the cost of repair and/or replacement. In the case of loss of keys all resulting costs will be charged to the tenant. After your departure we will check the accommodation and all other things to include. We recommend that guests take out appropriate travel insurance that will cover damage/breakages in the rented accommodation.

Liability

Casa Lobera/Villa Azar shall not be responsible for the death, personal injury, damage, loss or theft of personal belongings of you or any person in your party due to staying in our accommodation or on the grounds of Casa Lobera/Villa Azar, unless this results from gross negligence or deliberate misconduct of the owners. The use of swimming pool, play equipment and other facilities at or of the accommodation is entirely at your own risk. The tenant shall indemnify Casa Lobera/Villa Azar against such claims.

Without prejudice to the above, the liability of Casa Lobera/Villa Azar, if and so far as the accommodation will be held responsible under the user agreement, is always limited to direct damages and any kind of consequential damages are excluded. The liability of the accommodation is also always limited to the maximum amount that the insurer of Casa Lobera/Villa Azar in the determined case will pay.

Casa Lobera/Villa Azar shall not be liable for any loss, breach or delay due to any cause beyond our reasonable control, including though not limited to act of God, explosion, flood, tempest, fire or accident, death of the owner(s), war or threat of war, civil disturbance, acts, restrictions, regulations, by-laws or measures of any kind on the part of any governmental or local authority, strikes, lock-outs or other industrial actions or disputes or adverse weather conditions. In case of any such event, Casa Lobera/Villa Azar shall be entitled to treat the contract as discharged. In the event of such discharge, our liaility shall be limited to the return of sums paid to us in respect of the unused portion of the stay calculated on a pro rata basis.

Casa Lobera/Villa Azar cannot be held responsible for breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems, etc., nor for failure of public utilities such as water, gas and electricity. Nor is Casa Lobera/Villa Azar responsible for noise or disturbance which are beyond our control.

On the websites of Casa Lobera and Villa Azar products and/or services of third parties may be offered. Casa Lobera/Villa Azar is not responsible for the implementation of agreed transactions with third parties.

Privacy Statement

This privacy statement applies to the websites www.casalobera.nl, www.casalobera.comwww.villaazar.nl and www.villaazar.com. The privacy statement describes how we collect and use the personal information that you provide.

Contact Information - Company Details

Casa Lobera / Villa Azar
Martin de Vries
Postal address: Buzón 15, 29716 Canillas de Aceituno, Spain
Email: info@casalobera.com
Tel. (+34) 608 347 547
Business activity: Rental of accommodations in Canillas de Aceituno, Andalusia, Spain.

Casa Lobera and Villa Azar respect the privacy of all visitors to our websites. We ensure that the personal information that you provide to us is treated confidentially. This privacy statement applies only to the services of Casa Lobera and Villa Azar. You should be aware that we are not responsible for the privacy policies of other sites, which are accessible via a link on our websites. When you access other websites through our websites, we recommend that you always consult the privacy statement and disclaimer of those websites. You can see that you are no longer on our website if the URL has changed.

Recipients of personal data

Your personal data are in principle only used by Casa Lobera and Villa Azar. However, to be able to perform our services, there are a number of parties who also receive your information, namely:

Uwboeking.com
We use UwBoeking.com online booking system. It will process your personal data for us by using our services and/or because you provide us with these data.

Hostnet
For the website of Villa Azar we make use of Hostnet. By completing the contact form on this website Hostnet will receive the data entered by you. Like us Hostnet ensures compliance with current privacy legislation.

Balcón de Andaluz
If you wish to make use of the Casas Andaluz package, which means that you stay at Casa Lobera as well as at Balcón de Andaluz, the necessary personal details will be provided to this accommodation.

Gestór (Accountant)
We provide our invoices with your personal data to our Spanish gestór for VAT and tax purposes.

Guardia Civil
It is required by law to register our guests from 16 years of age upon arrival. We register those data of your passport or identity card that are requested by the Guardia Civil, both on paper and online.

We do not disclose your personal information to other third parties without your consent, unless we are obliged to do so on the basis of the law or a court ruling.

Personal data that we process, for what purpose and lawfulness of processing

Via the contact form on our websites
- Name
- Email address
- Phone number
Purpose: To be able to reply to your question.
Lawfulness of processing: Consent. By completing the contact form you authorize the processing of these data.

Via the guestbook form on our websites
- Name
Purpose: To leave a message in our guestbook.
Lawfulness of processing: Consent. By completing the guestbook form you authorize the processing of these data.

Via Uwboeking.com and for Balcón de Andaluz
- Name and surname
- Address
- Phone number
- Email address
Purpose: To be able to complete a booking and inform you about it.
Lawfulness of processing: Consent. By completing the booking form or contact form you consent to the processing of these data.

For our Gestór (accountant)
- Name and surname
- Address
- Your tax number (NIF) if you are a resident in Spain
Purpose: To provide invoices with these data to our gestór
Lawfulness of processing:
1. Agreement. By issuing down payment you confirm your consent to the booking conditions of Casa Lobera/Villa Azar; once payment has been received by Casa Lobera/Villa Azar the rental contract as well as the booking conditions become binding.
2. Legal obligation of the tax authorities.

For the Guardia Civil
- Number of the travel document
- Type of document
- Issue date of the document
- Name and surname
- Gender
- Date of birth
- Nationality
Purpose: The registered data are at all times available to the members of the security forces and bodies responsible for this and we are obliged to show these whenever requested.
Lawfulness of processing: Legal obligation

Note: If you choose not to provide certain information it may affect your transaction with us.

Personal data which we receive through external booking sites

These data will be treated in the same way as data from contact requests and bookings directly through our own websites. This also applies to personal data that we receive from you by email, telephone, or any other means of communication.

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect information about website visitors who are under 16 years of age, unless they have permission from parents or guardians. However, we cannot verify that a visitor is over 16. We therefore recommend parents being concerned about the online activities of their children in order to prevent the collection of data about children without parental consent. If you are convinced that we have collected personal data about a minor without that consent, please contact us via info@casalobera.com and we will remove this information.

Automated decision-making

Casa Lobera and Villa Azar do not take decisions on the basis of automated processing on matters that may have (significant) consequences for individuals.

Retention period of personal data

Casa Lobera and Villa Azar store your personal data no longer than is strictly necessary to realize the purposes for which your data are collected. We apply the following retention periods for the following (categories) of personal data:

Personal particulars, Adress, Email, Telephone (and also NIF number if you are resident in Spain)
Minimum of 7 years for the Dutch tax authorities (minimum of 6 years for the Spanish tax authorities)

Data for the Guardia Civil:
- Number of the travel document
- Type of document
- Issue date of the document
- Surname(s)
- First name(s)
- Gender
- Date of birth
- Nationality
Minimum of 3 years after the end of the calendar year in which the registration took place.

Sharing of personal data with third parties

Casa Lobera and Villa Azar do not sell your data to third parties and will only provide it if necessary for performing our agreement with you or to comply with any legal obligation.

Cookies, or similar techniques, that we use

Villa Azar does not use (tracking) cookies. Casa Lobera is using only technical and functional cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone during the first visit to the website. The cookies we use are necessary for the technical operation of the website and your ease of use. They make sure that the website works properly and e.g. remember your preference settings. They also enable us to optimize our websites. You can opt out of cookies by setting your internet browser to not store cookies. In addition, you can also delete any information previously saved through your browser's settings. Casa Lobera also collects anonymous demographic information through Google Analytics. This information may include: your IP address, browser type, domain names, access time and website addresses. This information is used by us to gain insight into the use of our websites.

Viewing, modifying or deleting data

You have the right to access your personal data, to have it rectified or removed, provided that this does not conflict with applicable law. In addition, you have the right to revoke your consent to the data processing or to object to the processing of your personal data by Casa Lobera or Villa Azar and you have the right to transfer data. This means that you can require us to send the personal data that we have from you in a computer file to yourself or an organization mentioned by you.
You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@casalobera.com.
In order to ensure that the request for access has been made by you, we ask you to add a copy of your identity document to the request. We advise you to make invisible your passport photo, passport number and MRZ (machine readable zone, the strip with numbers, if applicable) in order to protect your privacy. We will respond as quickly as possible to your request, but ultimately within four weeks.
Casa Lobera and Villa Azar also would like to inform you that you have the possibility to lodge a complaint with the national supervisory autority.

Protection of personal data

Casa Lobera and Villa Azar take the protection of your data seriously. We take appropriate measures to prevent misuse, loss, unauthorized access, unsolicited disclosure and unauthorized alteration. Our computer is secured by means of Avast internet security and data are stored securely on OneDrive. If you are of the opinion that your data are not protected properly or that there are indications of misuse, please contact info@casalobera.com.

Modification of Privacy Statement

Casa Lobera and Villa Azar reserve the right to modify this privacy statement without prior notice. It is therefore advisable to periodically review this privacy statement on our websites to find out how Casa Lobera and Villa Azar protect your personal data.